June 2019

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Reception

Contacting Overdue Patients

It isn’t that past clientele don’t like you (necessarily), but sometimes patients or clients just sort of drop out of sight.  No specific reason given.  Your staff call them once or twice but may feel rebuffed or pushed off and it can be awkward.  The person doesn’t really give a reason for not being willing

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Service

You Get What You Pay For

Many patients and clients these days are constantly looking for bargains and how to get stuff cheap.  They are even getting into bartering in your practice which traditionally never happened for healthcare professions in Canada.  But times are changing and demographics are changing too, and we are seeing this trend for some patients and clients

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Team

Staff Issues

In analyzing practices and chatting with practice owners, the most common subject they bring up is “staff issues”.  Interestingly enough, the “issues” are widely variable from practice to practice.  However, about 75% of the problems relate to communication as a general category. Let’s look at these “staff issues” and some solutions. Your Most Valuable Asset

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