March 2017

In the history of any business or practice it is inevitable that there have been good times and there have probably been bad times too.  Business has learning curves and it’s likely that you will never stop learning because life is being thrown at you non-stop. Then again, what are “good times” and what are

There is a famous statement that goes “Sometimes you win and sometimes you lose.”   However, that’s such a negative statement.  It lacks positivity and direction.  Perhaps we should scratch it and go with this one instead: “Sometimes you win, and sometimes you learn.” – James Maxwell This puts a whole new spin on life and

Have you ever tried to follow someone who didn’t know where they were going?  Or were unsure of what orders or directions to give you?  Or were wishy-washy about what they wanted done?  Was it frustrating?  Did it make you want to run to the front of the line and take control? Followers and teams

Many practitioners talk frequently about “going to the next level” but sometimes find the idea daunting.  But what exactly makes them hold back from “going for it”? If you have been thinking that you should “take the leap” and go to the next level, the first thing to consider is:  What does that exactly mean

This article is for all of you who work in healthcare practices, dealing with patients or clients of every type.  It isn’t always easy, is it? People phone in or walk in to the practice and there you are at the front desk, no option to hide, not allowed to kick the person out or

Most practices have 6 – 18 one-ounce gold bars hidden in the practice somewhere.  The question is how to find them.  They are not usually really obvious or noticeable but they are there nonetheless. Are they at Reception?  Yes they are!  Are they in the treatment room?  Yes they are!  Are they in your “Marketing

Sometimes the owner of the practice has the feeling it’s “them vs. me” when it comes to the staff working to achieve the goals of the practice.  Often, everyone is not on the same page and a certain amount of friction can result. Of course, this is all behind the scenes, and patients or clients

When you find and hire a candidate that seems like they will be the ideal team member who will take on their position with full responsibility, go the extra mile, make everyone feel better or happier, and will be a true asset to the practice, you would certainly want them to be loyal and stay