Good Times vs Bad Times

Good Times vs Bad Times

In the history of any business or practice it is inevitable that there have been good times and there have probably been bad times too.  Business has learning curves and it’s likely that you will never stop learning because life is being…
Win

Sometimes You Win

There is a famous statement that goes “Sometimes you win and sometimes you lose.”   However, that’s such a negative statement.  It lacks positivity and direction.  Perhaps we should scratch it and go with this one instead: “Sometimes…
Leader

Leaders Must Lead

Have you ever tried to follow someone who didn’t know where they were going?  Or were unsure of what orders or directions to give you?  Or were wishy-washy about what they wanted done?  Was it frustrating?  Did it make you want to run…
Feel Better about your desk

How to Feel Better about Your Desk

I have been in more than 100 practices over the years of meeting with practitioners about their businesses, and have seen with my own eyes the state of the nation regarding the desks within.  Some have been very impressive and were designed…
the next level

What are you afraid of?

Many practitioners talk frequently about “going to the next level” but sometimes find the idea daunting.  But what exactly makes them hold back from “going for it”? If you have been thinking that you should “take the leap” and…
Dealing with People

Dealing with People Isn’t Always Easy

This article is for all of you who work in healthcare practices, dealing with patients or clients of every type.  It isn’t always easy, is it? People phone in or walk in to the practice and there you are at the front desk, no option to…
Solving Problem

Gold bars hidden in your practice?

Most practices have 6 – 18 one-ounce gold bars hidden in the practice somewhere.  The question is how to find them.  They are not usually really obvious or noticeable but they are there nonetheless. Are they at Reception?  Yes they are! …
Owner Goal vs. staff goal

Owner Goals vs Staff Goals

Sometimes the owner of the practice has the feeling it’s “them vs. me” when it comes to the staff working to achieve the goals of the practice.  Often, everyone is not on the same page and a certain amount of friction can result. Of…
Teamwork

Employee Loyalty

When you find and hire a candidate that seems like they will be the ideal team member who will take on their position with full responsibility, go the extra mile, make everyone feel better or happier, and will be a true asset to the practice,…