
Some people are hard to talk to!
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Practices have their doors open to the world usually, and all…

The “I Can’t Afford It” Objection
Getting a patient or client to go ahead with the ideal care they…

Coping like mad but getting nowhere?
You say to yourself as you head toward the practice, “It’s…


Has your practice stopped growing?
Like everything in life, things are either getting better or…

It’s a little rough on Reception sometimes!
Being at the front end of a practice has its charm … being…

Department of First Impressions
How important is the staff member manning your front desk?…