Some people are hard to talk to!

Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably be fair to say that there is a certain percentage who you do not have instant chemistry with, right?…
Can do it

The “I Can’t Afford It” Objection

Getting a patient or client to go ahead with the ideal care they deserve to have is sometimes like pulling teeth (pun intended). You went to school for 4 years in order to be able to give perfect treatments and you would think that since a patient…
Overworked

Coping like mad but getting nowhere?

You say to yourself as you head toward the practice, “It’s going to be a great day today.” You are trying to pump yourself up to survive another day. You walk into reception and the first thing you are hit with is that one of the staff…
Stress Free

Controlling Your Stress

  Perhaps you have experienced having a fantastic production month in January and you think, “Yes! Off to a great new year!” And then in February, the practice dives into a huge slump. And you don’t know why. Bonuses vanish and…

Has your practice stopped growing?

Like everything in life, things are either getting better or they are worsening. Nothing ever stays the same forever. Economies fluctuate and cause your patients or clients to make decisions accordingly. Your precious staff member gets married…
Hard at Reception

It’s a little rough on Reception sometimes!

Being at the front end of a practice has its charm … being able to meet and greet all the wonderful clientele of your practice who appreciate your services a whole bunch. There are occasional moments though when things can be a bit rough,…
Receptionist

Department of First Impressions

How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not your competitors, please!) and put yourself in the shoes of a new patient or client…