McPhillips Animal Hospital
I have a small animal vet practice with 4 vets and a staff team. I was experiencing the stresses of life, having a house and kids and a husband, and taking care of the practice and the patients. It was the practice that usually fell by the wayside when it all got to be too much. I really needed somebody to have my back, tell me I was doing okay and helping me with decisions as I often wasn’t sure what to do.
AMI happened to call me on THAT day when I was ready to talk, and it was the right timing! It took me a long time to decide to do this, and I sure wish I had done it sooner. It has been nothing but good! The occasional trips to Toronto were a bit of a break for me from home and the practice; and I enjoyed learning management tools and systems that we should all know but don’t always, or sometimes we know but don’t use.
The clinic has done very well with the management system I learned at AMI. I can see the light at the end of the tunnel. There is always going to be room for improvement and “things” are always going to happen, but I have improved at knowing what to do and it is going way better now than it was. There has been a huge increase in income as well. Marketing has improved due to delegating it to one of my team who has proven to shine in that area and we have grown as a result. I am more confident and tackle things better than I used to instead of letting them slide. My anxiety in making decisions has lessened because I have and use statistics to decide what worked and what didn’t.
It has definitely been worthwhile to continue to use their consulting services. The biggest plus for me is the weekly phone calls with my consultant (Philippe) who keeps me on the straight and narrow and acts as a sounding board. He lets me know that I am doing okay and staying on the right track.
I do highly recommend that you take advantage of the free Practice Analysis to see if they can help you too.