Posts

To lead or not to lead?

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Most practice owners have a number of staff (or a hoard) and…
Emotions

How To Get In Trouble With Your Staff

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Cute joke to illustrate a key point: A kindergarten pupil told…

Curiosity Killed the Cat?

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  What is “curiosity,” and why is it so dangerous…
Bullies

Life / Work Balancing Act

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A seasoned healthcare professional that I recently met said to…
In control

3 Steps to Increase Efficiency

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Have you ever felt like things in your practice (or your life)…
Employee Recognition

Employee Recognition Ideas

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Never underestimate the care it shows when you thank your staff…

Attitude is Everything!

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  Don’t you hate it when you ask someone to do something…
Top Priority

The Top 3 Priorities

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Once upon a time, the Practice Owner looked at her stats for…
Super Staff

The Pop Can in Reception

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There it has sat, for over half a day. The lonely, empty, unloved,…

Keeping Your Chin Up!

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Doctor, the reception computer just burst into flames and…
Team Work

Success Through Teamwork

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In looking for a great quote to head up this week’s help column,…
Bullies

How To Handle Bullies, Complainers, Critics and Whiners

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One of the staff at your office is demanding you do part of her…