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Anti-Hero

Anti-Hero Bosses

In her song “Anti-Hero” Taylor Swift sings about her flaws and complexities. In this vein, a new breed of practitioners is emerging – the Anti-Hero Bosses. They reject the traditional norms and instead embrace their realistic and complex personas. Unlike the picture-perfect heroes or villains, Anti-Hero Bosses offer an authentic and human approach to leadership.

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Bare Survival or Abundance?

  Why is it that some practitioners and their practices do so very well while others are “just getting by?”  The staff and the bills all get paid (or not), but what is left over is just not good return for 7 or 8 years of post secondary schooling and the burden of owning a

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That Important Front Desk

In the hundreds of practices we are in contact with per week, we get to talk briefly with a lot of Receptionists manning the front desk. Some need work, some are okay, some are good, and every once in a while, we are delighted to be talking to an outstanding individual who really cares and

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Is Your Practice Underachieving

Has your practice stopped growing?

Like everything in life, things are either getting better or they are worsening. Nothing ever stays the same forever. Economies fluctuate and cause your patients or clients to make decisions accordingly. Your precious staff member gets married and moves away or has a baby and wants to be a stay at home mom, and you

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Emotions

How To Get In Trouble With Your Staff

Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead or alive. He told her it was dead. She asked him how he knew that. He innocently replied, “Because I pissed in its ear and it didn’t move.” The teacher

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Bored

CE Doesn’t Have to be Boring

  There are always one or more conferences every year that you can and should attend and you can always justify taking the time off. (See the reasons below.) You could be missing out on a lot of fun combined with some superlative education. You snooze, you lose! Continuing education is a must for any

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Outshine the Competition!

There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally said, “You can’t get there from here.” The same could be

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frustrated

Busy, Frustrated and Stressed?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be the source of this. Examples: Supplies ran out unexpectedly, salespeople dropped in without appointments, discussions about personal problems,

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Growth

Grow, Grow, Grow Your Practice

With 2015 just around the corner, it’s time to do a little planning for it so you start the new year off with a bang and a burst of energy to make it be your best year to date. After holiday time, revving the practice engines back up with some promotion is a good place

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On the Verge of Greatness

On the Verge of Greatness?

“Excellence is not a destination; it is a continuous journey that never ends.” Brian Tracy “You can do anything you wish to do, have anything you wish to have, be anything you wish to be.” Robert Collier “Since most of us spend our lives doing ordinary tasks, the most important thing is to carry them

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Benefits

Marketing: Benefits vs. Services

Having looked at thousands of healthcare websites and fliers, etc. over the years, we have found that a vast majority listed out (usually on the front page) all the types of services they offer at their clinic. According to the most successful marketing people, this is a big no-no. For starters, the average patient or

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