August 2017

There is hardly a practitioner in Canada (or anywhere) that does not wish to increase the number of new patients into their practice.  Unfortunately, patients do pass on, move on, and so on.  Therefore there is a certain rate of attrition in any practice that necessitates having more new patients coming in than are leaving.

Sitting at the front desk of a healthcare practice can be a lot of fun in many ways.  You have your favourite patients or clients that make your day when they come in for their appointments.  Asking those patients to pay is no problem.  They’re the easy-to-deal-with ones. And then there are the problems ones

Have you ever had a piece of equipment break down at the exact wrong moment?  Have you ever kept an old piece of equipment “hoping” that it will keep on going a little longer as you don’t want to spend the money on a new one just yet? Have you ever received promo about the

If you own a practice, you have goals.  For some practitioners, it is merely to keep the doors open.  For others, it is to own multiple, profitable practices.  And in between those two extremes are a myriad of goals such as: Deliver high level care to our patients. Have a fun staff that are well

Does it sometimes feel like your life is rushing by and you can’t keep up with it?  Too much to do in too little time?  Do you find yourself rushing around saying, “I don’t have time for …?”  Is time pressure stressing you out?  Most people have these feelings from time to time about time.